Do you want to make use of the return policy? Then we ask you to do that in the following way. This way we can handle the return shipment as smoothly and quickly as possible. Indicate clearly what needs to be done with the return (exchange for another item or credit the purchase amount).
Contact our customer service and register your return. Then fill in the return form completely and send it to our return address.
We will exchange the item (if available) or refund the purchase amount to your account as soon as possible, no later than 30 days after the notification that you want to return your order. Payment will not take place until the sent order has been returned to us, or you have demonstrated that you have returned the goods, whichever comes first. Use our return form.